Reservations now required for some DMV services


The R.I. Division of Motor Vehicles will institute a reservation program for service in its Adjudication Office beginning Thursday, Oct. 5 as the Division continues the operational improvements started earlier this year with the launch of a new computer system.

Customers seeking Adjudication Office service will now be required to first secure a reservation for most transactions by visiting and accessing the Customer Reservations portal. The portal will open for use Thursday, Sept. 28.

Visitors to the Customer Reservations portal will be transferred to a third-party website -- hosted by Stonewall Solutions -- where they will find a list of transactions requiring reservations, as well as available service dates and times. Reservations will state the following terms:

This reservation grants admittance only. Once a reservation is confirmed at check-in, normal ticketing procedures will apply, and will be served as promptly as possible. No check-ins will be allowed more than 15 minutes prior to the reservation time. Customers arriving more than 15 minutes after their reservation time may not be admitted.

Have a copy of the reservation confirmation or the reservation number available at check-in.

Proof of identification will be required. If reservations are unable to be kept, cancel it as soon as possible. Customers seeking in-person service should check the reservation site regularly as additional reservations may become available.  

More information about the reservation service can be found at by clicking on the DMV Customer Alert section.


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