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"Causing a scene" is an understatement- how about disorderly conduct, communicating threats, menacing, bordering on assault for invading her space...
Sounds like Mr. Heo should try decaf, or anger management therapy; perhaps he was just "tired and emotional"...
His previous behavior at the bank, if normal, may indicate that there are other issues in this man's life and this was just the proverbial straw that broke the camel's back.
Please explain the inappropriate content below.