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It is alarming the number of phone scams that are out there. I can usually tell if they are legit or not but if I don't know, I tell them to either give me their number while I verify the information or an email where I can reach them. Sometimes they play along and other times they hang up. The best rule of thumb is to take no action until you have verified the information. And NO ONE will ask for payment in iTunes cards. That is crazy. They have a bridge to sell with your name on it. Don't fall for it.