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You needed to use the CONTROL number off the current bill if sending to the lock box, not your account number. I learned that when I went to speak with them and Ed Tavaras explained it. My own payments were delayed many weeks because without a control number, the lockbox people will send the check back down to Warwick to be handled by hand, and that is done in batches when they have the time.

Of course it would be more proper to process with an account number which never changes, rather than a bill control number which does. It would also be nice if Warwick could do this electronically, but that requires some I.T. efforts to become an electronic payee. But the lockbox does do its job if the sender uses the correct control number from each new bill in a bill-payer profile, or includes the stub and mails it by hand. Then the payment will clear in a day or so from when they receive it. It was also related to me that the lockbox is only the first step in streamlining our tax collection process and more improvements are coming. They were quite nice about it at Warwick City Hall when I asked. When I saw this letter I thought I would share what I learned.